Cookie & Privacy Policy

Effective date: October 1, 2022.

What is a privacy policy?

A privacy policy is a statement that discloses some or all of the ways we collect, use, disclose, and manage the data of our customers. It fulfills a legal requirement to protect a visitor or client's privacy.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, password, communications), comments, feedback and personal profiles when accessing an online service.

How do we collect information?

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. For example, when you send us a message through a contact form, when you purchase a product or service on our website, or when you subscribe to our newsletters.The information that we collect will be used to contact or identify you for the specific reasons stated above only.

Why do we collect such personal information?

We collect Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose the collected personal information?

Our company websites and solutions are hosted on certified third party platforms. They provide us with the online services that allow us to engage with and sell our products and services. Your data is stored on their data storage, databases and in applications we manage. They store your data on secure servers behind a firewall.

How do we communicate with customers?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email below.

What are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies and other tracking tools?

Cookies are small pieces of data stored with our site users' browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

In accordance with data privacy regulations, we inform you that we are using cookies on our site.

We use cookies for important reasons, such as:

For keeping you signed in
To understanding how you use our online services
To provide a great experience for our visitors and customers.
To identify our registered subscribers (users who registered to use our products and services).
To monitor and analyze the performance, operation and effectiveness of our sites and platform.
To ensure our online services are secure and safe to use.

You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

How can you withdraw consent for using cookies or other personal information?

You can withdraw consent for collection of your personal information or let us know how you want to delete or change the collected information.

Please contact us using the information below.

Ictual N.V.

Emancipatie Boulevard, 21

P.O. Box 3792

Willemstad, Curaçao.

E: info@ictual.com

Responsible Disclosure Policy

Principles

We consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following

E-mail your findings to infosec@ictual.com. Encrypt your findings to prevent this critical information from falling into the wrong hands;
Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data;
Do not reveal the problem to others until it has been resolved;
Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties; and
Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

Please do the following

We will respond to your report promptly with our evaluation of the report and an expected resolution date;
If you have followed the instructions above, we will not take any legal action against you in regard to the report;
We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission;
We will keep you informed of the progress towards resolving the problem;
In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise); and
As a token of our gratitude for your assistance, we offer a reward for every report of a security problem that was not yet known to us. The amount of the reward will be a €50 gift certificate.
We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.